:root{color-scheme:light;--background: #edf1f7;--foreground: #0d1929;--card: #ffffff;--card-foreground: #0d1929;--popover: #ffffff;--popover-foreground: #0d1929;--primary: #2563eb;--primary-hover: #1d4ed8;--primary-foreground: #ffffff;--secondary: #e2e8f2;--secondary-foreground: #0d1929;--muted: #e2e8f2;--muted-foreground: #546680;--accent: #eff6ff;--accent-foreground: #1d4ed8;--destructive: #dc2626;--destructive-foreground: #ffffff;--success: #059669;--success-foreground: #047857;--warning: #d97706;--warning-foreground: #92400e;--info: #0891b2;--info-foreground: #0e7490;--danger-foreground: #b91c1c;--disabled-foreground: #94a3b8;--border: rgba(20, 40, 80, .1);--border-strong: rgba(20, 40, 80, .18);--input: transparent;--input-background: #f1f5fb;--switch-background: #94a3b8;--ring: #2563eb;--radius: .5rem;--color-background: 237 241 247;--color-panel: 255 255 255;--color-panel-soft: 226 232 242;--color-border-soft: 20 40 80;--color-brand-primary: 11 79 214;--color-brand-secondary: 37 99 235;--color-accent: 37 99 235;--color-accent-hover: 29 78 216;--color-text-primary: 13 25 41;--color-text-secondary: 13 25 41;--color-text-muted: 84 102 128;--color-text-disabled: 148 163 184;--color-action-text: 255 255 255;--color-success: 5 150 105;--color-success-foreground: 4 120 87;--color-warning: 217 119 6;--color-warning-foreground: 146 64 14;--color-danger: 220 38 38;--color-danger-foreground: 185 28 28;--color-info: 8 145 178;--color-info-foreground: 14 116 144;--color-chart-1: 37 99 235;--color-chart-2: 5 150 105;--brand-gradient: linear-gradient(135deg, #0B4FD6 0%, #60A5FA 100%);--radius-card: 8px;--radius-control: 8px;--font-size-page-title: 24px;--font-size-section-title: 20px;--font-size-card-title: 16px;--font-size-body: 14px;--font-size-meta: 12px;--line-height-page-title: 1.3;--line-height-section-title: 1.35;--line-height-body: 1.5;--line-height-meta: 1.4;--font-weight-normal: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--space-page: 24px;--space-section: 24px;--space-card: 24px;--space-panel-x: 20px;--space-panel-y: 16px;--control-height: 36px;--control-height-sm: 32px;--control-height-lg: 40px;--touch-target: 44px;--motion-fast: .14s;--motion-base: .16s;--focus-ring: 0 0 0 3px color-mix(in srgb, var(--ring) 50%, transparent);--shadow-glow: 0 0 0 1px rgba(37, 99, 235, .18), 0 24px 70px rgba(15, 23, 42, .1);--shadow-sticky: 0 14px 38px rgba(15, 23, 42, .1);--shadow-kpi-hover: var(--shadow-sticky)}:root[data-theme=dark]{color-scheme:dark;--background: #08111f;--foreground: #f8fafc;--card: #12243d;--card-foreground: #f8fafc;--popover: #1b3556;--popover-foreground: #f8fafc;--primary: #2563eb;--primary-hover: #1d4ed8;--primary-foreground: #ffffff;--secondary: #162b48;--secondary-foreground: #cbd5e1;--muted: #162b48;--muted-foreground: #94a3b8;--accent: #1e3a6e;--accent-foreground: #ffffff;--destructive: #ef4444;--destructive-foreground: #ffffff;--success: #22c55e;--success-foreground: #22c55e;--warning: #f59e0b;--warning-foreground: #f59e0b;--info: #06b6d4;--info-foreground: #06b6d4;--danger-foreground: #f87171;--disabled-foreground: #64748b;--border: rgba(120, 160, 210, .18);--border-strong: rgba(120, 160, 210, .3);--input: rgba(120, 160, 210, .12);--input-background: #162b48;--switch-background: #4a6280;--ring: #3b82f6;--color-background: 8 17 31;--color-panel: 18 36 61;--color-panel-soft: 22 43 72;--color-border-soft: 120 160 210;--color-brand-primary: 11 79 214;--color-brand-secondary: 96 165 250;--color-accent: 59 130 246;--color-accent-hover: 96 165 250;--color-text-primary: 248 250 252;--color-text-secondary: 203 213 225;--color-text-muted: 148 163 184;--color-text-disabled: 100 116 139;--color-action-text: 255 255 255;--color-success: 34 197 94;--color-success-foreground: 34 197 94;--color-warning: 245 158 11;--color-warning-foreground: 245 158 11;--color-danger: 239 68 68;--color-danger-foreground: 248 113 113;--color-info: 6 182 212;--color-info-foreground: 6 182 212;--color-chart-1: 59 130 246;--color-chart-2: 34 197 94;--shadow-glow: 0 1px 2px rgba(0, 0, 0, .18);--shadow-sticky: 0 12px 28px rgba(0, 0, 0, .22);--shadow-kpi-hover: 0 8px 24px rgb(var(--color-accent) / .14), 0 0 0 1px rgb(var(--color-accent) / .1)}:root[data-theme=light]{color-scheme:light}:root[data-accent=blue]{--primary: #2563eb;--primary-hover: #1d4ed8;--ring: #2563eb;--accent: #eff6ff;--accent-foreground: #1d4ed8;--color-accent: 37 99 235;--color-accent-hover: 29 78 216}:root[data-accent=purple]{--primary: #7c3aed;--primary-hover: #6d28d9;--ring: #7c3aed;--accent: #f5f3ff;--accent-foreground: #6d28d9;--color-accent: 124 58 237;--color-accent-hover: 109 40 217}:root[data-accent=pink]{--primary: #db2777;--primary-hover: #be185d;--ring: #db2777;--accent: #fdf2f8;--accent-foreground: #be185d;--color-accent: 219 39 119;--color-accent-hover: 190 24 93}:root[data-accent=orange]{--primary: #b45309;--primary-hover: #92400e;--ring: #d97706;--accent: #fffbeb;--accent-foreground: #b45309;--color-accent: 217 119 6;--color-accent-hover: 180 83 9}:root[data-accent=green]{--primary: #047857;--primary-hover: #065f46;--ring: #059669;--accent: #f0fdf4;--accent-foreground: #047857;--color-accent: 5 150 105;--color-accent-hover: 4 120 87}:root[data-accent=cyan]{--primary: #0e7490;--primary-hover: #155e75;--ring: #0891b2;--accent: #ecfeff;--accent-foreground: #0e7490;--color-accent: 8 145 178;--color-accent-hover: 14 116 144}:root[data-theme=dark][data-accent=blue]{--primary: #2563eb;--primary-hover: #1d4ed8;--ring: #3b82f6;--accent: #1e3a6e;--accent-foreground: #ffffff;--color-accent: 59 130 246;--color-accent-hover: 96 165 250}:root[data-theme=dark][data-accent=purple]{--primary: #7c3aed;--primary-hover: #6d28d9;--ring: #8b5cf6;--accent: #4c1d95;--accent-foreground: #ffffff;--color-accent: 139 92 246;--color-accent-hover: 167 139 250}:root[data-theme=dark][data-accent=pink]{--primary: #db2777;--primary-hover: #be185d;--ring: #ec4899;--accent: #831843;--accent-foreground: #ffffff;--color-accent: 236 72 153;--color-accent-hover: 244 114 182}:root[data-theme=dark][data-accent=orange]{--primary: #b45309;--primary-hover: #92400e;--ring: #f59e0b;--accent: #78350f;--accent-foreground: #ffffff;--color-accent: 245 158 11;--color-accent-hover: 251 191 36}:root[data-theme=dark][data-accent=green]{--primary: #047857;--primary-hover: #065f46;--ring: #10b981;--accent: #064e3b;--accent-foreground: #ffffff;--color-accent: 16 185 129;--color-accent-hover: 52 211 153}:root[data-theme=dark][data-accent=cyan]{--primary: #0e7490;--primary-hover: #155e75;--ring: #06b6d4;--accent: #164e63;--accent-foreground: #ffffff;--color-accent: 6 182 212;--color-accent-hover: 34 211 238}*{box-sizing:border-box}body{margin:0;min-width:320px;background:rgb(var(--color-background));color:rgb(var(--color-text-primary));font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-feature-settings:"cv02","cv03","cv04","cv11";letter-spacing:0;line-height:var(--line-height-body)}button,input,select,textarea{font:inherit}.app-shell{--app-header-height: 57px;--app-header-row-height: 56px;--context-sidebar-expanded-width: 200px;--context-sidebar-collapsed-width: 52px;--app-content-gutter: 24px;--app-page-horizontal-padding: 24px;--app-content-max-width: 1100px;--app-grid-gap: 16px;--app-card-gap: 12px;display:flex;width:100%;height:100vh;min-height:0;flex-direction:column;margin:0;padding:0;overflow:hidden}.app-shell-content{width:100%;min-width:0;flex:1 1 auto;margin:0;overflow:auto}.app-shell-content.has-context-sidebar{padding-left:var(--app-content-gutter)}.app-shell-content-wrapper{min-height:100%}.app-shell-login{position:relative;width:min(100% - 48px,880px);min-height:100vh;display:grid;align-content:center;gap:20px;padding:42px 0;overflow:visible}.app-shell-header{position:sticky;top:0;z-index:80;display:grid;grid-template-columns:auto minmax(0,1fr) auto;grid-template-rows:var(--app-header-row-height) 1px;align-items:center;min-height:var(--app-header-height);flex:0 0 var(--app-header-height);column-gap:24px;row-gap:0;padding:0 24px;border-bottom:1px solid var(--border);background:color-mix(in srgb,var(--card) 50%,transparent);box-shadow:none;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px)}.app-shell-brand{display:flex;min-width:0;align-items:center;justify-self:start}.app-shell-brand>a{display:inline-flex;color:inherit;text-decoration:none}.app-shell-brand p{max-width:640px;margin:0;color:rgb(var(--color-text-secondary));font-size:16px;line-height:1.75}.app-shell-header:not(.app-shell-header-login) .app-shell-brand p{display:none}.app-shell-header-login{grid-template-columns:minmax(0,1fr) auto;grid-template-rows:auto;align-items:center;gap:18px;padding:0;border:0;border-bottom:0;border-radius:0;background:transparent;box-shadow:none}.app-shell-header-login:after{display:none}.app-shell-header-login .app-shell-brand{gap:0}.brand-logo-full-tagline{width:min(100%,360px)}.brand-logo-full-tagline-image{display:block;max-width:100%;height:auto;object-fit:contain}.login-theme-toggle{display:inline-flex;gap:4px;align-items:center;padding:4px;border:1px solid rgba(148,163,184,.15);border-radius:6px;background:rgb(var(--color-panel));color:rgb(var(--color-text-muted));box-shadow:none}.login-theme-toggle button{min-height:32px;padding:0 10px;border:0;border-radius:5px;background:transparent;color:inherit;cursor:pointer;font-weight:700}.login-theme-toggle button:hover,.login-theme-toggle button:focus-visible,.login-theme-toggle button.is-active{background:rgb(var(--color-accent));color:rgb(var(--color-action-text));outline:none}.brand-logo{display:flex;min-width:0;align-items:center;flex-wrap:nowrap;white-space:nowrap}.brand-logo-mark{display:block;flex:0 0 auto;object-fit:contain}.brand-logo-md{gap:8px!important}.brand-wordmark{display:block;max-height:40px;flex:0 1 auto;object-fit:contain;object-position:left center}.pilot-badge,.eyebrow{color:rgb(var(--color-accent));font-size:12px;font-weight:650;letter-spacing:.08em;text-transform:uppercase}.pilot-nav{display:flex;flex-wrap:nowrap;gap:4px;justify-content:center;min-width:0}.pilot-nav a{display:inline-flex;position:relative;min-height:var(--app-header-row-height);align-items:center;gap:0;padding:0 12px;border:0;background:transparent;color:rgb(var(--color-text-muted));font-size:14px;font-weight:400;line-height:20px;white-space:nowrap;text-decoration:none;transition:color .14s ease}.pilot-nav a:hover,.pilot-nav a:focus-visible{color:var(--foreground);outline:none}.app-shell-skip-link{position:fixed;top:8px;left:8px;z-index:200;padding:10px 14px;border:1px solid var(--primary);border-radius:var(--radius-control);background:var(--card);color:var(--card-foreground);box-shadow:var(--shadow-sticky);transform:translateY(calc(-100% - 16px))}.app-shell-skip-link:focus-visible{outline:none;box-shadow:var(--focus-ring),var(--shadow-sticky);transform:translateY(0)}.pilot-nav a.is-active{color:var(--foreground);font-weight:500;outline:none}.pilot-nav a.is-active:after{position:absolute;right:12px;bottom:0;left:12px;height:2px;border-radius:2px 2px 0 0;background:rgb(var(--color-accent));content:""}.app-shell-body{display:flex;min-height:0;flex:1 1 auto;overflow:hidden}.app-shell-mobile-menu-trigger{display:none}.pilot-nav a.is-disabled{opacity:.48}.pilot-admin-menu,.pilot-header-menu{position:relative;display:inline-flex;min-height:56px;align-items:center}.pilot-admin-menu-trigger{position:relative;display:inline-flex;min-height:56px;align-items:center;gap:4px;padding:0;border:0;background:transparent;color:rgb(var(--color-text-muted));cursor:pointer;font-size:14px;font-weight:400;line-height:20px;white-space:nowrap;transition:color .14s ease}.pilot-admin-menu-trigger:hover,.pilot-admin-menu-trigger:focus-visible{color:var(--foreground);outline:none}.pilot-admin-menu-trigger.is-active,.pilot-admin-menu-trigger[aria-expanded=true]{color:var(--foreground);font-weight:500}.pilot-admin-menu-chevron{width:12px;height:12px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:2;transition:transform .16s ease}.pilot-admin-menu-chevron.is-open{transform:rotate(180deg)}.pilot-user-menu{position:relative;justify-self:end}.pilot-user-menu-trigger{display:inline-flex;min-height:36px;align-items:center;gap:8px;border:0;border-radius:6px;background:transparent;color:rgb(var(--color-text-primary));cursor:pointer;font-size:14px;font-weight:500;font-family:inherit;line-height:20px;padding:6px 12px;transition:background .14s ease,color .14s ease}.pilot-user-menu-trigger:hover,.pilot-user-menu-trigger:focus-visible{background:color-mix(in srgb,var(--secondary) 50%,transparent);color:var(--foreground);outline:none}.pilot-user-icon{width:16px;height:16px;color:currentColor;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:2}.pilot-user-chevron{width:16px;height:16px;color:currentColor;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;fill:none;transition:transform .16s ease}.pilot-user-chevron.is-open{transform:rotate(180deg)}.pilot-user-menu-panel{position:absolute;z-index:50;top:calc(100% + 8px);right:0;width:260px;overflow:hidden;border:1px solid var(--border);border-radius:8px;background:var(--popover);box-shadow:var(--shadow-sticky)}.pilot-user-menu-panel a,.pilot-user-menu-panel button{display:flex;width:100%;min-height:66px;align-items:flex-start;gap:12px;border:0;border-radius:0;background:transparent;color:rgb(var(--color-text-primary));cursor:pointer;padding:12px 16px;text-align:left;text-decoration:none;transition:background .14s ease,color .14s ease}.pilot-user-menu-panel>*+*{border-top:1px solid color-mix(in srgb,var(--border) 50%,transparent)}.pilot-user-menu-panel a:hover,.pilot-user-menu-panel a:focus-visible,.pilot-user-menu-panel button:hover,.pilot-user-menu-panel button:focus-visible{background:rgba(var(--color-accent),.1);color:rgb(var(--color-accent));outline:none}:root[data-theme=dark] .pilot-user-menu-panel a:hover,:root[data-theme=dark] .pilot-user-menu-panel a:focus-visible,:root[data-theme=dark] .pilot-user-menu-panel button:hover,:root[data-theme=dark] .pilot-user-menu-panel button:focus-visible{background-color:color-mix(in srgb,var(--primary) 10%,transparent);color:var(--primary)}.pilot-user-menu-item-icon{display:inline-flex;width:16px;height:16px;flex:0 0 auto;margin-top:2px;color:currentColor;transition:color .14s ease}.pilot-user-menu-item-icon svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:2}.pilot-user-menu-item-copy{display:grid;min-width:0;gap:2px}.pilot-user-menu-item-copy strong{color:currentColor;font-size:13px;font-weight:500;transition:color .14s ease}.pilot-user-menu-item-copy small{color:rgb(var(--color-text-muted));font-size:12px;line-height:1.25}.pilot-user-menu-item:hover .pilot-user-menu-item-icon,.pilot-user-menu-item:focus-visible .pilot-user-menu-item-icon,.pilot-user-menu-item:hover .pilot-user-menu-item-copy strong,.pilot-user-menu-item:focus-visible .pilot-user-menu-item-copy strong{color:rgb(var(--color-accent))}.pilot-user-menu-item-danger:hover,.pilot-user-menu-item-danger:focus-visible{background:#ef44441a;color:#ef4444}:root[data-theme=dark] .pilot-user-menu-panel .pilot-user-menu-item-danger:hover,:root[data-theme=dark] .pilot-user-menu-panel .pilot-user-menu-item-danger:focus-visible{background-color:color-mix(in srgb,var(--destructive) 10%,transparent);color:var(--destructive)}.pilot-user-menu-item-danger:hover .pilot-user-menu-item-icon,.pilot-user-menu-item-danger:focus-visible .pilot-user-menu-item-icon,.pilot-user-menu-item-danger:hover .pilot-user-menu-item-copy strong,.pilot-user-menu-item-danger:focus-visible .pilot-user-menu-item-copy strong{color:#ef4444}.pilot-header-dropdown-panel{top:calc(100% + 8px);right:auto;left:0;width:min(400px,calc(100vw - 32px));max-width:calc(100vw - 32px)}.pilot-header-dropdown-list{display:contents;margin:0;padding:0;list-style:none}.pilot-header-dropdown-list>li{display:contents}.pilot-header-dropdown-panel-cases{width:min(390px,calc(100vw - 32px))}.pilot-header-dropdown-panel-learn{width:min(430px,calc(100vw - 32px))}.pilot-header-dropdown-panel-administration{width:min(390px,calc(100vw - 32px))}.pilot-header-dropdown-panel-ticket-analysis{width:min(380px,calc(100vw - 32px))}.pilot-header-dropdown-panel .pilot-header-dropdown-item{min-height:auto;position:relative}.pilot-header-dropdown-list>li+li .pilot-header-dropdown-item{box-shadow:none}.pilot-header-dropdown-list>li+li .pilot-header-dropdown-item:before{position:absolute;top:0;right:16px;left:16px;height:1px;background:var(--border);content:"";pointer-events:none}.pilot-header-dropdown-panel .pilot-user-menu-item-icon{flex:0 0 16px}.pilot-header-dropdown-panel .pilot-user-menu-item-copy{flex:1 1 auto;min-width:0;overflow:hidden}.pilot-header-dropdown-panel .pilot-user-menu-item-copy strong{overflow:visible;text-overflow:clip;white-space:normal;overflow-wrap:anywhere}.pilot-header-dropdown-panel .pilot-user-menu-item-copy small{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-height:1.35;text-overflow:clip;white-space:normal;overflow-wrap:anywhere}.pilot-header-dropdown-item-chevron{width:14px;height:14px;flex:0 0 auto;color:rgb(var(--color-text-muted))}.pilot-header-dropdown-item:hover .pilot-header-dropdown-item-chevron,.pilot-header-dropdown-item:focus-visible .pilot-header-dropdown-item-chevron,.pilot-header-dropdown-item.is-active .pilot-header-dropdown-item-chevron{color:rgb(var(--color-accent))}.pilot-header-dropdown-item-amber .pilot-user-menu-item-icon{color:#fbbf24}.pilot-header-dropdown-item-blue .pilot-user-menu-item-icon{color:#60a5fa}.pilot-header-dropdown-item-cyan .pilot-user-menu-item-icon{color:#22d3ee}.pilot-header-dropdown-item-green .pilot-user-menu-item-icon{color:#4ade80}.pilot-header-dropdown-item-orange .pilot-user-menu-item-icon{color:#fb923c}.pilot-header-dropdown-item-purple .pilot-user-menu-item-icon{color:#c084fc}.pilot-header-dropdown-item.is-active{background:rgba(var(--color-accent),.1);color:rgb(var(--color-accent))}.pilot-header-dropdown-item.is-active .pilot-user-menu-item-copy strong,.pilot-header-dropdown-item.is-active .pilot-user-menu-item-icon{color:rgb(var(--color-accent))}.pilot-header-dropdown-item.is-disabled{cursor:not-allowed;opacity:.48}:root[data-theme=dark] .pilot-user-menu-panel .pilot-user-menu-item-danger:hover .pilot-user-menu-item-icon,:root[data-theme=dark] .pilot-user-menu-panel .pilot-user-menu-item-danger:focus-visible .pilot-user-menu-item-icon,:root[data-theme=dark] .pilot-user-menu-panel .pilot-user-menu-item-danger:hover .pilot-user-menu-item-copy strong,:root[data-theme=dark] .pilot-user-menu-panel .pilot-user-menu-item-danger:focus-visible .pilot-user-menu-item-copy strong{color:var(--destructive)}.app-shell-header-accent{grid-column:1 / -1;height:1px;margin:0 -24px;background:linear-gradient(90deg,rgba(var(--color-accent),0),rgba(var(--color-accent),.5),rgba(var(--color-accent),0))}.context-sidebar{position:relative;display:flex;width:var(--context-sidebar-expanded-width);min-width:var(--context-sidebar-expanded-width);min-height:0;flex-direction:column;border-right:1px solid var(--border);background:var(--card);transition:width .16s ease,min-width .16s ease}.context-sidebar.is-collapsed{width:var(--context-sidebar-collapsed-width);min-width:var(--context-sidebar-collapsed-width)}.context-sidebar nav{min-height:0;flex:1 1 auto;overflow:auto;padding:12px 8px}.context-sidebar ul,.mobile-navigation-drawer ul{display:grid;gap:4px;margin:0;padding:0;list-style:none}.context-sidebar li{position:relative}.context-sidebar a{position:relative;display:flex;min-height:36px;align-items:center;gap:10px;padding:8px 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